Skip to main content
O
Omolola28058969negv
Participant
January 23, 2023
Question

Old filed storagenot on Adobe cloud

  • January 23, 2023
  • 1 reply
  • 268 views

I can't find any scanned files (many documents) and sometimes I surely save the scanned file but didn't save it!

 

Please help recover and fix my account asap!

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 24, 2023

Hi @Omolola28058969negv,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices