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Participant
November 18, 2017
Answered

Older scan files suddenly went missing in the APP

  • November 18, 2017
  • 1 reply
  • 1160 views

Hi, I started using this App to scan my documents a few months ago. All of the suddenly, when i launch the app last week, i realized all my older files are all gone. The only remaining files are those that i scanned a few weeks ago. Can anyone please help? Many thanks!

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Hr,

As mentioned above, that you have lost the older files that you have saved in the app. Do you see the files that you have scanned recently?

Would suggest you to please try the troubleshooting steps suggested in the forum thread- Adobe Scan Files Mysteriously Gone

where similar issue has been addressed and resolved.

Let us know if it doesn't help.

Regards,

Akanchha

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 27, 2017

Hi Hr,

As mentioned above, that you have lost the older files that you have saved in the app. Do you see the files that you have scanned recently?

Would suggest you to please try the troubleshooting steps suggested in the forum thread- Adobe Scan Files Mysteriously Gone

where similar issue has been addressed and resolved.

Let us know if it doesn't help.

Regards,

Akanchha