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Ptgrim457
Participant
September 4, 2023
Question

Option to immediately save scan not working

  • September 4, 2023
  • 1 reply
  • 338 views

I was using one of the recent updates that allowed us to save and edit the scan immediately after snapping it. This feature worked for me for about a week, but then it reverted back to not allowing me to do that immediately. Does anyone have a resolution on this one?

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 12, 2023

    Hi @Ptgrim457,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Adobe Scan you are using (go to Home-> Profile-> About Adobe Scan);

    2. The iOS version of your device;

    3. A screen recording of the workflow you are following and the error you see.

     

    Look forward to hearing from you.

     

    -Souvik

    P
    Ptgrim457Author
    Participant
    September 12, 2023

    Hi,

     

    1. I am using version 23.08.31

    2. my iOS version is 16.6

    3. Attached is a recording of my workflow. You will see that once AdobeScan captures the image that I want to convert into pdf, I am not given the ability to edit and save it on that same screen. 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 13, 2023

    Hi @Ptgrim457,

     

    Thank you for sharing the details. 

     

    The quick save feature was run as an experiment for a specific period, so you cannot see the same options again.

     

    Let me check this with the team and get back to you on the approx. time around which we can see the features live again.

     

    -Souvik

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