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Participant
March 4, 2022
Question

Original color on scans

  • March 4, 2022
  • 1 reply
  • 644 views

I have multiple documents I scanned using the Adobe Scan app.  The app "auto-colors" the scans and I have to go into format and change to "original color".  Half of my scans successfully converted to the original color.  The rest will not convert.  Yes, I have the "apply to all pages" turned on.  The original pages are off-white, but are coming out white.  Yellow and pink post-it notes on the pages are coming out white and will not convert to original color.  What happened?  How do I fix this without having to rescan hundreds of papers??  I need the original color!

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1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
March 9, 2022

Hi @Alicia23413703v7hv 

 

As we have tried to reproduce the behavior at our end but it working fine. Could you provide a few more details to understand the issue better?

1. Application version?

2. OS name and version?

3. Did you try it with some other scans too or it's just this one?