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IlluminatiILM
Participant
July 23, 2023
Question

OTP for verification

  • July 23, 2023
  • 2 replies
  • 346 views

While signing in to Adobe Lightroom using phone number, is the OTP sent from AD/AX - SPHEEN? Seems a little suspicious because of the plethora of grammatical errors in the message. Also, the successful login message/ successful linking of account message is coming from a different number. 

    2 replies

    D
    Dhamo_dharan9288
    Participant
    November 13, 2025

    rt

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 30, 2023

    Hi @IlluminatiILM,

     

    Hope you are doing well. Thank you for writing in!

     

    If you feel suspicious, try other verification methods like OTP via Email.

     

    Also, you can try logging in to: https://account.adobe.com/profile/ to remove your cell number and re-add it. If the verification code arrives with the same prefix, you can relax and use the codes from the carrier to authorize your log in.

     

    Hope this helps.

     

    -Souvik

    P
    Pram385193732s3p
    Participant
    July 10, 2024
    • Otp
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