Over 250 pages of scans have disappeared

Forum|Forum|3 years ago
August 5, 2022
1 reply
368 views

Over 250 pages of scans have disappeared. I got message that Acrobat Scan had closed unexpectedly and over 250 pages of scans (not converted to pdf yet) had gone. What do I do? Please help. Thank you

Crash or freeze

This topic has been closed for replies.

S_S

Community Manager

Hello,

I hope you are doing well. I am sorry for your experience with Adobe Scan.

Please share a few pieces of information for us to investigate better:

1. The application version you are using;

2. The operating system version you are using;

3. Does the crash happen often or it was just one case with a larger scan?

Also, you might check with the online document portal if the files are available there as a backup.

Thanks,

Souvik.

A

Anam Malik

Participant

I have facing same issue plzzz help me for this

S_S

Community Manager

Hi @Anam Malik,

Sorry for your experience with Adobe Scan!

Would you mind sharing a few pieces of information for further investigation:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat Online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

Look forward to hearing from you.

-Souvik

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