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O
owais sami
Participant
December 30, 2022
Question

Pages are gray

  • December 30, 2022
  • 1 reply
  • 481 views

I used to have a file with multiple pages. Most of them are taken from photos in my camera app on iPhone 12. They used to look good, but for a few days now they have started to look gray. Some of the pages (2 out of 20) are still fine. 

i tried the display large images trick but it didn't fix the issue. 

This topic has been closed for replies.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 23, 2023

Hi @owais sami,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

The issue you are referring to was a bug logged on our side. We have released a fix for the issue with the latest update.

 

Would you mind checking I the app is updated to the latest version on your device? If updated, please share a screen recording of the issue so we can investigate further.

 

Look forward to hearing from you.

 

-Souvik.

O
owais samiAuthor
Participant
January 23, 2023

Dear @souvikr thank you for reaching out.. I believe it has something to do with HEIC format of the pictures, but i have not tested this yet.. i have the latest version on my phone but the problem is still there. I have added a screen recording as well

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 23, 2023

Hi @owais sami,

 

Thank you for getting the screen recording. I will forward this to the engineering team and get back to you with the solution.

 

-Souvik.

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