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Julia_3
Julia_3
Participant
May 11, 2026
Question

Payed premium Scan App, it’s not working

  • May 11, 2026
  • 1 reply
  • 5 views

I have an active Scan Premium subscription but the functions which come with premium (fast Scan) are Not working/ still locked. 

I already tried the following several times: 
 

1. Sign Out and Restart:

- Log out of the Adobe Scan app.
- Reboot your device.
- Sign back in using the same Adobe ID that you are using on this community.

 

2. Restore Purchases:

- Open the Adobe Scan app.
- Tap on the Profile Icon (usually found at the top right corner).
- Go to Subscriptions > Restore Purchases and follow the prompts.
- Restart your device and check if the issue is resolved

 

==> Not working! What i am

supposed to do to make it work? 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    May 11, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have recently purchased the Scan premium plan, as you have already tried to logout and relogin and restoring the purcahase, pelease give it some time (1-2 hrs) and try again. 

    If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further checking.

     

    ~Amal

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