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Precious_expert0ce5
Participant
September 9, 2026
Question

Payment for free subscription was taken before time

  • September 9, 2026
  • 1 reply
  • 27 views

Why the payment for free subscription was taken before time ? I started on on 03.09 about nun so the normal subscription should start on 10th at the same time - please explain and refund the money subscription is cancelled 

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 11, 2026

    Hi there


    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    ~Amal

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