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DaStoned
Participant
August 8, 2018
Answered

PDF file not attached when sharing with "Email... "

  • August 8, 2018
  • 1 reply
  • 1491 views

Looks to me like there's a bug in app version 18.07.17 (latest available to me from Play Store) running on Samsung Galaxy S6 with Android 7.0 (latest available from Samsung).

After I've scanned a document and saved it I have to send it as an email attachement (links won't do). I do this by pressing the share button and then option "Email..." , followed by choice of e-mail client - I choose Gmail. The e-mail which is generated lacks the PDF attachement. Only the link is present.

I recall this working corretly a few months back, as I have succeeded in sending my expence receipts around then.

Any clues?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi DaStoned,

Sorry for the delay in response.

After the recent update of the Adobe Scan application, there were some changes took place.

Please try to use the option "Share a copy" when you press the share icon in your Adobe Scan application.

It will attach the document copy to the email and then you can send the email.

Hope that the information helps.

Let us know if you need any help.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
August 14, 2018

Hi DaStoned,

Sorry for the delay in response.

After the recent update of the Adobe Scan application, there were some changes took place.

Please try to use the option "Share a copy" when you press the share icon in your Adobe Scan application.

It will attach the document copy to the email and then you can send the email.

Hope that the information helps.

Let us know if you need any help.

Regards,

Meenakshi

D
DaStonedAuthor
Participant
August 14, 2018

Thank you, that does the trick.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    August 15, 2018

    Glad to know it helped.

    Let us know if you need any further assistance.

    Regards,

    Meenakshi

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