pdf sending problem through whatsapp

Question

Previously when I share a scanned document to WhatsApp it would show a thumbnail showing some content of the pdf but for the past two days it's not showing directly it's just attaching the pdf and the content of the pdf is not previewer on whatsapp

Amal Jaiswal · Answer

Hi @precise_magnetismdcb6I hope you are doing well, and thanks for reaching out. I'm sorry that your scanned PDFs are no longer showing a preview in WhatsApp when you share them.To help us look into this, could you please share a few details:Your Android device model and operating system version.The version of Adobe Scan installed on your device.How you are sharing the file: directly from Adobe Scan to WhatsApp, or by another route such as a file manager or the WhatsApp attach option.Whether this happens with every scanned PDF, including one you scan now, and whether PDFs from other sources show a preview in WhatsApp.It would also help to know if WhatsApp or your phone received an update around the time the preview stopped appearing.We are here for help, just need more information.Regards,Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.