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Hi Sebastião5D86,

Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. OS version?
3. Application version?

Please try to update your application once. If improvement is not there then try to reboot your device.

For more help refer to: https://www.adobe.com/devnet-docs/adobescan/android/en/troubleshooting.html#get-more-help

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

Regards

Ria