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Amal.Correct answer
Legend
May 14, 2025
Hi there
Hope you are doing well and sorry to keep you waiting.
Your scanned documents might be missing due to app crashes, syncing issues, or because you are logged into a different account. To resolve this:
- Ensure that you are logged into the same account on both Adobe Scan and Adobe cloud storage. Learn how to solve Adobe account sign-in issues.
- Ensure correct account access when logging in with Apple ID.
When you hide your email when logging in with Apple ID, a masked address creates a separate account, leading to potential confusion. To avoid this, show your original email to link existing accounts, or remember your login choice.
For more information, please check the help page https://adobe.ly/4j1TZ18 and see if that works.
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