Plan confirmation

Question

Good morning,

Last night I downloaded Adobe Scan and subscribed to its monthly plan. The payment has already been subtracted from my bank account but the app still offers me the free version. When I check on "Administrar subscripciones" (I'm using the Spanish version of the app) my plan appears yet to be confirmed ("confirmar plan") and a message below asks me to enter the app to do so with a button that says "Open App", warning me that if the plan is not confirmed before March 24, it will be cancelled. When I click it, it sends me back to the "administrar subscripciones" menu, as if it was on a loop.

I have closed and opened the app several times and unin stalled and re installed it, but nothing seems to work. What can I do? Thank you very much for your attention.

Ps: My purchase order number is GPA.3386-1091-3074-44195

Amal. · Answer

Hi there

Hope you're doing well, and thank you for reaching out.

To resolve your issue, please try restoring your purchase by following these steps:

Open the app and tap on the profile icon.
Navigate to Subscriptions.
Select Restore Purchase and check if the issue is resolved.

If the problem persists, please try the following:

Log out of the app.
Restart your device.
Log back in using the same Adobe ID and check if your subscription is restored.

For future reference and self-help, you can explore our help page for more details: Adobe Scan FAQ.

Let us know how it goes.

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