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Gajjs
Participant
May 19, 2026
Question

Please remove one file from my account I am unable to remove the file

  • May 19, 2026
  • 2 replies
  • 15 views

As I have uploaded one file named lookbook catalogue 1mm 

Now I want to remove the file but when I am trying to remove it is not removed showing some error

I am sharing you the screenshot of that error kindly help in this 

    2 replies

    Amal Jaiswal
    Community Manager
    Community Manager
    May 19, 2026

    Hi there,

    Thank you for sharing the update, please try to clear the cache of the Adobe Scan App and reboot the device once. 

    For Android: Go to Device Settings > Apps > Adobe Scan > Storage > Clear Cache

    For iOS:  Go to Settings > General > iPhone Storage, tap an app, and select "Offload App." This removes the app cache but keeps your documents and data safely intact.!--tgqphd|[]-->!--tgqphd|[]-->

     

    Let us know how it goes. 

     

    ~Amal

    Amal Jaiswal
    Community Manager
    Community Manager
    May 19, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

     

    As seen in the scrrenshot, the document is being uploaded to the Adobe cloud, hence it is not letting you delete it. Please wait for some time to get the uploading finished, and then try again. 

     

    Let us know if you experience any trouble and need more help.

     

    ~Amal

    Gajjs
    GajjsAuthor
    Participant
    May 19, 2026

    Dear sir

     

    This file is uploading from since last 1 month