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Anonymous
Sep 21, 2023 2:58 AM UTC
Answered

Please switch the app to full screen mode to use the camera

 this is an iPhone and my app can't open up my camera

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Oct 1, 2023 11:02 PM UTC

    @Y32641215s0nl Thanks for sharing the screenshots.

     

    While I forward this to the team, please try the below steps once:

    Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

     

    Once done, try using the app again.

     

    -Souvik

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    15 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    Sep 30, 2023 10:28 PM UTC

    Hi @32428721,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

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    Y32641215s0nl
    Participant
    Oct 1, 2023 12:18 PM UTC

    Check attached , have uninstalled and re-installed the app as well but still the same issue 

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      Souvik Sadhu
      Souvik SadhuCorrect answer
      Legend
      Oct 1, 2023 11:02 PM UTC

      @Y32641215s0nl Thanks for sharing the screenshots.

       

      While I forward this to the team, please try the below steps once:

      Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

       

      Once done, try using the app again.

       

      -Souvik

      Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Sep 21, 2023 2:30 PM UTC

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community">
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        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Sep 21, 2023 3:06 AM UTC

        what app?

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          Anonymous
          Sep 21, 2023 11:27 AM UTC

          Hi kglad, is Adobe Scan.

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