Skip to main content
Anonymous
September 21, 2023
Answered

Please switch the app to full screen mode to use the camera

 this is an iPhone and my app can't open up my camera

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    October 1, 2023

    @Y32641215s0nl Thanks for sharing the screenshots.

     

    While I forward this to the team, please try the below steps once:

    Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

     

    Once done, try using the app again.

     

    -Souvik

    View reply

    15 replies

    Souvik Sadhu
    Souvik Sadhu
    Legend
    September 30, 2023

    Hi @32428721,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

    Translate
    Y32641215s0nl
    Participant
    October 1, 2023

    Check attached , have uninstalled and re-installed the app as well but still the same issue 

    Translate
      Souvik Sadhu
      Souvik SadhuCorrect answer
      Legend
      October 1, 2023

      @Y32641215s0nl Thanks for sharing the screenshots.

       

      While I forward this to the team, please try the below steps once:

      Go to Settings -> Display & Brightness. Then go to the bottom to the Display Zoom. Change the View to Default.

       

      Once done, try using the app again.

       

      -Souvik

      Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 21, 2023

        in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



        <"moved from using the community">
        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 21, 2023

        what app?

        Translate
          Anonymous
          September 21, 2023

          Hi kglad, is Adobe Scan.

          Translate
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices