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A
Anonymous
September 21, 2023
Answered

"Please switch the app to full screen model to use the camera" in iPhone

  • September 21, 2023
  • 2 replies
  • 12059 views

Please find enclosed my print screen.

I can't use my camera in the app.

 

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Adil35288649fdve,

     

    If you experience the same error as described above, please open your device's Settings-> Display & Brightness-> Zoom Level-> Select the radio button not selected-> go back-> get to the same settings-> change it back to default.

     

    Once done, restart the device and launch Adobe Scan. This should fix your issue.

     

    -Souvik

    2 replies

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 30, 2023

    Hi @32428721 @Шапагат32594990b666,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried using the app with the latest version, and the app worked just fine.

     

    Would you mind sharing a few more pieces of information for further investigation:

    1. The app version of Adobe Scan for further investigation;

    2. The phone model and iOS version;

     

    Also, please go to the device's settings-> Adobe Scan-> Permissions-> enable permissions for the app to use the camera, background app refresh, and photos.

     

    Look forward to hearing from you.

     

    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 5, 2023

    Hi @32428721 @Шапагат32594990b666,

     

    Would you mind sharing a recording of the screen where you experienced this issue for our team to look into?

     

    -Souvik

    A
    Anoop311498888bb4
    Participant
    October 12, 2023
    RPReplay_Final1697112085.mp4
    Ш
    Шапагат32594990b666
    Participant
    September 28, 2023

    I have same problem 

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