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A
Anonymous
May 3, 2025
Answered

Premium billing on bad Google Account

  • May 3, 2025
  • 1 reply
  • 317 views

Hello,

I've taken out a special Premium subscription, but unfortunately the email address for the subscription isn't on my personal Google Account but on a secondary account that's different from my Adobe Account. How can I display the subscription in my main Google Account?

Thank you in advance for your support.

Correct answer Amal.

Hi there

 

We are sorry to hear that. Please try the steps as given below and see if that works:

 

 

  1. Sign in at https://adobe.ly/4k09NDe.
  2. In the Account information and access section, select Change next to Primary email (Adobe ID).
  3. Enter your new email address, and select Change.
  4. Enter the verification code in your email, and select Verify. 

 

For more information, please check the help page https://adobe.ly/3SvTl1c.

 

 

 

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 5, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please check the steps shared in the help page (https://adobe.ly/3RKnOs6) and see if that works.

 

Let us know how it goes.

A
Anonymous
May 9, 2025

Cela ne fonctionne malheureusement pas.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 13, 2025

Hi there

 

We are sorry to hear that. Please try the steps as given below and see if that works:

 

 

  1. Sign in at https://adobe.ly/4k09NDe.
  2. In the Account information and access section, select Change next to Primary email (Adobe ID).
  3. Enter your new email address, and select Change.
  4. Enter the verification code in your email, and select Verify. 

 

For more information, please check the help page https://adobe.ly/3SvTl1c.

 

 

 

 

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