Premium plan

Question

Good day. I tried your premium plan for free for a week, but it doesn't suit me. They charged my bank card without asking if I wanted to continue using it. I'm asking for a refund because I don't want to use the app.

jane-e · Answer

@satisfied_mentor0828

You didn't say if you cancelled during the 7-day free trial or after it rolled into an annual plan.

When you purchase from the App Store or Google Play, you need to contact them directly for a refund since they collected your payment.

Android:

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html

Apple:

https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html

Jane

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