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Daniel Anthon311881707pda
Participant
July 20, 2023
Question

Premium Subscription in Adobe Scanner

  • July 20, 2023
  • 2 replies
  • 228 views

Hello! I have already subscribed in the premium account of adobe scanner and have been charged 485 pesos in my gcash account. However, my account still shows free user and I still have no access to the premium benefits of adobe scan. Please help me address this 😔 Thank you!

This topic has been closed for replies.

2 replies

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 29, 2023

Hi @Daniel Anthon311881707pda,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Adobe Scan Pack.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage Subscriptions

 

Let me know if this help.

 

Thanks,

Souvik.

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
July 27, 2023

Hi @Daniel Anthon311881707pda,

See the link below for steps to activate your subscription

Activate a subscription

If you still have issues, contact Apple Appstore/Google Playstore to get further help as billing is handled by them.

-Manan

-Manan
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