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J
Jessica32980847htpq
Participant
October 20, 2023
Question

Premium subscription not recognized

  • October 20, 2023
  • 1 reply
  • 556 views

Hi Friends - I'm a premium pay or but each time I try to access premium services I am told to subsribe.  When I push 'subscribe' it says I am already a subscriber - unable to restore purchases - I have deleted and redownloaded app - no success. Have used the same email/password for years - basically, adobe app is not recognizing my premium subscription -  any suggestions? 

    This topic has been closed for replies.

    1 reply

    J
    Jessica32980847htpqAuthor
    Participant
    October 20, 2023

    How strange - about 10 minutes after posting it now works? After about a month of trouble shooting - you guys are magical! 

    J
    Jessica32980847htpqAuthor
    Participant
    October 28, 2023

    Looks like each time I access the app, it doesn't recognize that I'm a subscriber, then I try to purchase and it says I am already a subscriber - sometimes it will then log me in as premium - other times it won't - 

    R
    R.S.M.M. rss
    Participant
    October 28, 2023
    Hola!
    En mi caso personal me funcionó checar el tipo de navegador que utilizaba
    de acuerdo a la acción que quería realizar, ya que en algunos casos no es
    compatible con algunas aplicaciones, también me funcionó checar las
    actualizaciones disponibles.
    Por otra parte, también deberías saber que las funciones cambian si
    utilizamos un ordenador o un dispositivo móvil.

    Espero te sirva de algo, saludos!


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