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Participant
October 16, 2022
Question

previous data cannot be restored

  • October 16, 2022
  • 1 reply
  • 169 views

previous data cannot be restored

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1 reply

Krutikka D
Community Manager
Community Manager
October 31, 2022

Hello @Walk26618287cfv9 

 

I hope you're great.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. Please check if you're logging in from the correct profile.

 

However, Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka