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Monika_14
Participant
January 9, 2022
Answered

Problem with accessing my previously saved files

  • January 9, 2022
  • 1 reply
  • 426 views

I reinstalled the adobescan app and logged into my account but I am having an issue with accessing or even opening of previously saved files. 

Help me what to do 

 

 

 

 

This topic has been closed for replies.
Correct answer Monika_14

Hi

Initially it was with all files.

I did updated the app.

But somehow one file opened up and rest are yet to be accessed.

 

Is it like with time all files could be accessed?

 

Thanks

Monika

 

 

 

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 10, 2022

Hi @Monika_14 

 

Would you mind sharing a few details to understand the issue better?

1. Is there some error while opening the PDFs?

2. Application version?

3. Is it happening with all the PDFs or with a few specific.

 

Make sure that the app is updated to the latest version.

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

    M
    Monika_14AuthorCorrect answer
    Participant
    January 11, 2022

    Hi

    Initially it was with all files.

    I did updated the app.

    But somehow one file opened up and rest are yet to be accessed.

     

    Is it like with time all files could be accessed?

     

    Thanks

    Monika

     

     

     

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    January 11, 2022

    Hi Monika,

     

    As Adobe scan saves files on document cloud storage by default, so it takes a little time to load files depending upon the internet speed. Could you confirm if you can now access all the files or not?

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