Kamil340716412512

Participant

Question

Problem with send my Scan

Forum|Forum|2 years ago
December 5, 2023
2 replies
315 views

Hello . I have problem with send a Scan in PDF . I try send by Messenger and i have info somethink like that. The file is too big , chosse file having less than 0MB . Usualy i send like that and i dont have any problem . I update all app and problem still the same 😕😕

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Community Manager

Community Manager

Hi @Kamil340716412512,

Hope you are doing well. Thank you for writing in!

This looks more like an issue with Facebook Messenger and Apple's latest update of the iOS.

However, let me get this checked with the team for further information and circle back to you.

-Souvik

Community Manager

Community Manager

Hi @Kamil340716412512,

The team looked into this, and the issue is related to the access settings for Messenger.

You can have a look at the thread on Apple's forum for further steps on how to fix it: https://discussions.apple.com/thread/255325230?sortBy=best

Let us know if this helps.

-Souvik

Community Manager

Community Manager

@Kamil340716412512 Would you mind updating the application to the latest version and let us know if you are able to send files now?

-Souvik

Community Expert

Community Expert

Can you send by e-mail? Whatsapp?

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