Problema con Adobe Scan

Forum|Forum|4 years ago
November 11, 2021
2 replies
353 views

Al iniciar la cuenta que acabo de crear en Adobe Scan, me sale:

"Acceso denegado

Ya no tiene acceso a este servicio..."

El problema es que era la primera vez que iba a usar la app, nunca habia iniciado sesiòn ni nada por el estilo.

This topic has been closed for replies.

AkanchhaS8194121

Legend

Hi Augusto,

Update: There was an outage reported for the same error, which has now been rectified. The services should be back and up and running fine now.

Let us know if you continue to experience the same error.

Thanks,

Akanchha

Harsh Vardhan Pareek

Community Manager

Hi @Sergio5E50

Hope you are doing well.

Using the same account, kindly check if you can sign in to: https://documentcloud.adobe.com

2. If you have the Acrobat Reader mobile app installed, make sure you can sign in with the same account.
3. If you have Acrobat installed and is already signed in, do the following:

Uninstall Scan
Sign out of Acrobat.
Re-install Scan, at which point you see the normal sign on page.

4. Can you also share with us how you created the account? Did you use Google, Facebook, or Apple login, or did you create an Adobe ID?

If possible, please share the screenshot of the error message.

Looking forward to hearing back from you.

Thanks,

Harsh

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded