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Heather26141070dd57
Participant
September 15, 2022
Question

Re: Lost my previous scans

  • September 15, 2022
  • 1 reply
  • 530 views

I also opened up my Adobe Scan on my iPhone today, to access a scan from just the other day, and everything was gone. I have years of business scans in there! I have updated the OS, logged out and back in, checked my adobe cloud on the web, checked that cell data usage is allowed, and EVERYTHING IS GONE! This had to have happened sometime in the last 3 days. How can they just be gone!? 

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    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    September 21, 2022

    Hello @Heather26141070dd57 

     

     

    I hope you're doing great.

     

    As per my understanding, you lost the files from the application and need help in restoring the documents. Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


    Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

    It isn't possible to retrieve the files once deleted directly from the application. 

    For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

    https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

     

    Let me know if this works.

     

    Regards, 

    Krutikka

    H
    Heather26141070dd57Author
    Participant
    September 26, 2022

    Thanks for the reply. 

    As I stated in my initial post, I have already checked the Adobe Document Cloud.
    There is nothing there. It's as if all documents were permanently deleted.
    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    September 26, 2022

    Hello @Heather26141070dd57 

     

    I am sorry for the issue; if you've not uploaded the files to Adobe Document Cloud or saved them to any other location, the files will be deleted permanently. 

    It isn't possible to retrieve the files once deleted directly from the application. 

     

    To know more about Acrobat Reader mobile application, kindly refer to this article: -

    https://www.adobe.com/devnet-docs/acrobat/ios/en/index.html

     

    I hope this helps.

     

    Regards,

    Krutikka

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