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rajesh5E40
Participant
September 13, 2021
Question

Recover deleted files

  • September 13, 2021
  • 1 reply
  • 844 views

Today morning all scanned files have been deleted accidently by me from adobe scan Android app. Also files are not available on Adobe cloud document. Those files were important for me. Therefore, it is request you to recove that files from my Adobe cloud server. I will be thankful to you.

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    1 reply

    Harsh Vardhan Pareek
    Community Manager
    Harsh Vardhan PareekCommunity Manager
    Community Manager
    September 15, 2021

    Hi @rajesh5E40 

     

    Hope you are doing well.

    As per the issue description that you accidentally deleted files from the Document Cloud storage. As the files are deleted from the document cloud, they cannot be recovered because we do not save any backup data of customers. 

    In this situation we recommend you look for files on your local storage if you have saved some of the files there.

     

    Here is a help document to know more on manage files in Adobe Scan: https://www.adobe.com/devnet-docs/adobescan/android/en/manage.html

     

    Let us know if you need any more information.

     

    Thanks,

    Harsh

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