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Participant
July 6, 2023
Question

Recovery of pdf

  • July 6, 2023
  • 2 replies
  • 188 views

I clicked a lot of images but suddenly it crashes . 

How to recover them ?

This topic has been closed for replies.

2 replies

Participant
July 18, 2023
quote

I clicked a lot of images but suddenly it crashes . 

How to recover them ?


By @irrfan30907259qaxz

How to recovery deleted scanned documents 

S_S
Community Manager
Community Manager
July 15, 2023

Hi @irrfan30907259qaxz,

 

Hope you are doing well. Sorry for your experience with Adobe Scan.

 

Would you mind sharing a few pieces of information for further investigation: 

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://acrobat.adobe.com/) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
3. Are all the scanned files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Scan app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik