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A
Angelita5E1E
Participant
May 24, 2021
Question

Recupero scansione dal programma Adobe scan

  • May 24, 2021
  • 1 reply
  • 1591 views

Oggi sono entrata nell'app di Adobe Scan per poter inviare via mail i link per lo scarico su PEC di alcune scansioni, inizialmente mi dava error DFCFileSystemDomain 3 quando cercavo di aprirne una, provando sulle altre mi dava lo stesso errore, anche se tentavo di condividerle. Uscendo e rientrando nell'app e cercando le solite scansioni non c'erano più. Potreste aiutarmi in qualche modo? Avrei necessità di recuperarle al più presto.

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    1 reply

    Ria Tagra
    Ria Tagra
    Inspiring
    May 25, 2021

    Hi @Angelita5E1E ,  

      

    Thank you for posting your query here. Could you help me with few details to understand your issue better?  

    1. Have you deleted it from your device or from the application?  
    2. Application version?  

       

    To check your document cloud:  

    Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here, Open the link Adobe Document Cloud. 

    • If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently.  

    It is not possible to retrieve the files once deleted directly from the application.  

       

    I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud.  

    If the files were saved within the application, they are by default uploaded to Document Cloud.  

    1. Open Document Cloud and sign in with your Adobe ID and the password.   
    2. Then go to Files > Document Cloud > Adobe Scan folder.  
    3. Here you will see the Adobe Scan folder. Please look for your files here.  

       

    Otherwise, there's not much we can do to recover those files for you.   

      

    For more help refer to: https://helpx.adobe.com/in/mobile-apps/help/adobe-scan-faq.html  

      

    Let me know how it works at your end. If you have any further queries please feel free to reach.  

    Regards  

    Ria  

     

    E
    Eleonora251841339act
    Participant
    July 9, 2022

    Salve, mi è capitata la stessa cosa. Ho scaricato Adobe scan una settimana fa. Stamattina ho fatto 9 scan, ho salvato ogni pdf nell'app e alle 14 ce n'era solo uno, l'ultimo. Tutti gli altri sono spariti e non è vero che sono stati salvati su Document Cloud automaticamente. 

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 19, 2022

      Hello Eleonora,

       

      I hope you are doing well. I am sorry for the trouble.

       

      Were you connected to the internet when creating the PDFs using Adobe Scan? If yes, please follow the below steps once;

      1. Log out of Adobe Scan;

      2. Restart the device;

      3. Log in back to Adobe Scan and then check.

       

      Let me know if this works.

       

      Thanks,

      Souvik.

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