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Participant
July 4, 2025
Question

refund

  • July 4, 2025
  • 1 reply
  • 168 views

I have clicked free trail option but payment has been deducted same time. I already ask for refund on support apple,  but is says refund is not aligible. 

1 reply

creative explorer
Community Expert
Community Expert
July 5, 2025

@rivaka_belvaa_9284 In this case, when you click a "free trial" or make any purchase within an app on your iPhone (like Adobe Scan), the transaction is processed by Apple's payment system, not directly by Adobe. Apple is the merchant of record. Adobe may be the creator of the app, and sets the policies, but Apple enforces them (and the refunds). Adobe defines the terms of their free trials, subscriptions, and whether they are refundable. However, when you subscribe or initiate a trial through the iOS App Store, you are essentially agreeing to Apple's terms and conditions for subscriptions and refunds, which are enforced by Apple.

 

Many "free trials" on the App Store are designed to automatically convert to a paid subscription at the end of the trial period unless you cancel them manually before the trial expires. If you've used a free trial for Adobe Scan in the past, you might not be eligible for another free trial. Which means you pay the full price.

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