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Participant
Jul 25, 2025 11:01 AM UTC
Answered

Refund

Can i get my money back fir a subscription i didn't make.

Amal.
Amal.Correct answer
Legend
Jul 28, 2025 3:46 AM UTC

Hi there 

 

We hope you are doing well. Thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

To submit your cancellation request with our billing team and to know about how to manage your subscription easily, please check the help article - https://adobe.ly/44TDUqQ 

 

Thanks 

Amal

3 replies

Souvik Sadhu
Legend
Jul 25, 2025 4:17 PM UTC

Hi @zeyed_4038,

 

Hope you are doing well. Thanks for writing in!

 

I checked your account, and it has the trial activated for Adobe Scan Premium.

 

Since you activated it today, and you are still in trial, you have not been charged yet (as per our system).

 

To avoid getting charged, you can go ahead and cancel the subscription from your device's Play Store's subscription section.

Steps can be found here: https://adobe.ly/4kTFMVf

 

Hope this helps.


Regards,
Souvik.

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Participant
Jul 27, 2025 10:31 PM UTC

Hello,

I have been CHARGED 29.99$.Can you please check again as it was an unthorised purchase

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Amal.
Amal.Correct answer
Legend
Jul 28, 2025 3:46 AM UTC

Hi there 

 

We hope you are doing well. Thanks for reaching out. We are sorry for the trouble you are experiencing. 

 

To submit your cancellation request with our billing team and to know about how to manage your subscription easily, please check the help article - https://adobe.ly/44TDUqQ 

 

Thanks 

Amal

Translate