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oxmufasa
oxmufasa
Participant
April 18, 2026
Answered

Refund

  • April 18, 2026
  • 1 reply
  • 51 views

I would like to request a refund for an unauthorized purchase of Adobe Scan Premium that was charged to my account. I noticed the transaction this morning and can confirm that I did not approve or intentionally make this purchase.

As this request is within the 14-day refund window, I kindly ask for your assistance in processing a full refund. I have already submitted a refund request through the official form and will also provide my Google Play purchase ID here for your reference: GPA.3350-8593-2136-84297..0 Please let me know if any additional information is required from my side to facilitate this process. Thank you for your understanding and prompt assistance.

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please go through the help page https://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195 to know more about the cancellation/refund process.

     

    Thanks 
    Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 20, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    Please go through the help page https://community.adobe.com/announcements-516/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-13195 to know more about the cancellation/refund process.

     

    Thanks 
    Amal

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