Refund

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Hi,

I took a free trial for 14 days. I cancelled the subscription prior to the expiry date. My Google play store clearly mentioned that the subscription was cancelled. However, on the expiry date it mentioned to have charged 2650 rupees.

Kindly refund my back to my account. This is clear fraud. I did not subscribe at all. I wrote this question earlier but I don't see any response. Please help.

Amal JaiswalCorrect answer

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

Amal Jaiswal

Correct answer

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

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H

Hemanth katliAuthor

Participant

Hi followed this procedure, it says

"If you cancel within 14 days of your original purchase, you’ll get a full refund"

Which I did, kindly process my refund.

Kindly do not reply scripted statements, I need an update on my refund.

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Amal Jaiswal

Community Manager

Hi there

Thank you for filling up the form, our billing team will be processing your request. Once the plan gets cancelled and refund is issued, you will be notified over email.

The refund may take 10-14 business days to start reflecting into your account as per your bank policy.

~Amal

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