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Nihal Bhatiya
Participant
July 14, 2026
Answered

Refund

I have subscribed the 7 days free trial and it has charge me Rs 890. I unsubscribed the services immediately within 15 minutes. My subscription showing the cancelled. I already fill up the form. Please issue my refund. Please see attached screenshot for confirmation.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    July 15, 2026

    Hi Nihal Bhatiya,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

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    5 replies

    Nihal BhatiyaAuthor
    Participant
    July 20, 2026

    Hello ​@Amal Jaiswal ,

    Nothing heard from your billing team yet. Can I get confirmation on this or this will end like that 14 days already passed we can not do anything now😀.?

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 20, 2026

    Hi ​@Nihal Bhatiya 

    Hope you are doing well and thanks for reaching out. You must have got the email confirmation from the our billing team about the cancellation and another email for the refund initiation. The refund may take 10-14 business days to reflect into your account. Please check your emails from Adobe, if you have got the refund initiation email, contact your bank to know the actual status of the refund.

    ~Amal

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    Nihal BhatiyaAuthor
    Participant
    July 17, 2026

    Hello Meenakshi, 

    I have already submitted the cancellation form and it is showing cancelled in my app. Please find the attached screenshot. If I need to update it once again so I am submitting it. Please see attached. 

    Please confirm , when will I get my money back.

    Translate
    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 17, 2026

    Hi there 

     

    Hope you are doing well and thanks for submitting the request with our billing team, once they will process the request you will be notofied via email. Also, the refund may take upto 10-14 business days to reflect into your account depending on your bank policy.

    ~Amal

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    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 15, 2026

    Hi Nihal Bhatiya,


    Thank you for reaching out, and sorry for the trouble caused.

    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

    Translate
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