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Ismat
Participant
July 14, 2026
Answered

Refund

I had a feee trial in place for 7 days and today it charged me 800kr. I unsubscribed the services immediately within 24 hours. Would greatly aplrecitae the refund back.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    July 15, 2026

    Hi Ismat,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

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    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    July 15, 2026

    Hi Ismat,


    Thank you for reaching out, and sorry for the trouble caused.


    We have checked your account using the email address linked to your community profile. The account still shows as active. Since your subscription is still within the 14-day free cancellation window, you can cancel and receive a refund. 

    To cancel your subscription and request a refund, please refer to the steps outlined in the following community-featured post: How to cancel Acrobat Mobile or Scan premium subscriptions


    If you need any further assistance, please let us know.


    Thanks,

    Meenakshi

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    IsmatAuthor
    Participant
    July 16, 2026

    Thank you so much Meenakshi, I have filled out the form now. 

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