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A
Allbe
Participant
July 21, 2026
Answered

Refund

  • July 21, 2026
  • 1 reply
  • 21 views

 

Hello,

I would like an update regarding my refund request.

Three days ago, I requested a refund because I tried to cancel my subscription before being charged, but I was unable to do so. Despite my attempts, I was charged 354.99 RON, and I have not received any update about my refund request.

I kindly ask you to review my case as soon as possible and process my refund. If there is any issue preventing the refund, please explain the reason.

Thank you, and I look forward to your response.

 

    This topic has been closed for replies.
    Correct answer Amal Jaiswal

    ​Hi @Allbe 

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.  

    Once your request gets processed by our billing team, you will be notified via email. 

    Note: The refund may take 10-14 business days to start reflecting in your account, depending on your bank policy.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    July 21, 2026

    ​Hi @Allbe 

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.  

    Once your request gets processed by our billing team, you will be notified via email. 

    Note: The refund may take 10-14 business days to start reflecting in your account, depending on your bank policy.

    ~Amal

    A
    AllbeAuthor
    Participant
    July 21, 2026

    Will i still get the full amount ?  ​@Amal Jaiswal 

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    July 21, 2026

    ​@Allbe 
    If you cancel within 14 days of your original purchase, you’ll get a full refund. However, If you cancel after 14 days, your subscription will remain active until the end of the current billing period, but no refund will be given. For full details, please review our Subscription Terms & Cancellation Policy.

    ~Amal

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