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Participant
September 8, 2026
Question

Refund

  • September 8, 2026
  • 1 reply
  • 17 views

Hello,

I subscribed to the free trial, but unfortunately I forgot to cancel the subscription, and the payment was automatically charged.

This money was set aside for my child’s medication, so I urgently need it for an important medical expense.

I kindly ask you to consider my situation and issue a full refund for the subscription charge. I would also appreciate it if you could cancel the subscription to prevent any future charges.

Thank you very much for your understanding and help.

Best regards

Alikhan

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    September 8, 2026

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.


    Hope this information will help.


    Regards,
    Amal