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Spirited_Meadow1b2d
Participant
Oct 28, 2026 10:58 AM UTC
Question

Refund

I’ve made subscription unaware that it was free trial or not, using my atome card. I cancelled it right away (annual plans) . I realised through email that it had been charged to my atome account. How do I request for a refund and will I get my money back?

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 28, 2026 5:49 PM UTC

    ​Hi @Spirited_Meadow1b2d 

    Hope you're doing well, and thank you for reaching out.

    We're sorry for the trouble you are experiencing.

    To help you better understand the cancellation process and applicable refund policies, we recommend reviewing this helpful guide: https://adobe.ly/3SKPtNi

    The article provides detailed information and steps to help you navigate the process smoothly.

    We hope this helps. 

    Regards

    Amal

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