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Participant
June 15, 2025
Question

Refund claim

  • June 15, 2025
  • 2 replies
  • 752 views

I actually subscribed to premium version.and currently im in the trial period. But now i want to cancel my subscription. But cant find it anywhere.. Plz do help me with this.. Please consider my issue..

2 replies

Participant
June 28, 2025

Hi 

I already cancelled the subscription before the seven day period but I don't quiet have an idea when I'll receive the refund if you could help me 

Amal.
Community Manager
Community Manager
June 30, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account and found that you have an active plan for Adobe Scan Premium. I have shared your details with our billing team internally for review. Once they cancel the plan with a refund, you will be notified by email.

 

 

Participant
June 30, 2025
Plzz make it quick...its my humble request
Amal.
Community Manager
Community Manager
June 16, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account using the email used on this community and unable to find any active/paid plan. If you have used a different email ID, please share it with us via private message, so we can track it further and assist you. 

 

 

Participant
June 16, 2025
Plzz do get back to me as early as possible..
Amal.
Community Manager
Community Manager
June 16, 2025

Hi there, 

 

Please share the requested Adobe ID in private message so we can track it further. To start the private message, click on the envelope icon in the top right corner of this page.

 

Let us know if you experience any trouble and need more help.