Refund for subscription

Question

Hi Adobe,

I jz subscribe 7 days trial, u really bad apps, I cannot cancel from google subscription, and u charge me the money, also dont let me contact u for refund. I need refund immediately, what a noob apps, I will report this adobe.

S_S · Answer

Hello @Stanley295322253ldi,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

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