Refund is still pending

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I have opted out for free trial and entered payment mode for subscription but the charge was deducted INR 890 for free trial on subscription starting. I have cancelled it in free trial period and requested for refund but still after 6 months the refund is not received

R

Radiant_Spirit81c3

Participating Frequently

If the refund is still pending, I’d suggest contacting Adobe Support and asking them to confirm whether the refund has actually been processed or is still waiting for approval. Also, check the original payment method, since refunds can take several business days to appear after processing. If Adobe confirms it was issued but you still haven’t received it, your bank may be able to check the status.

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reenapatelAuthor

Participant

I have already cancelled the subscription within 14 days but refund was not received

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Meenakshi Negi

Community Manager

Hi reenapatel,

Could you please share the email address used to purchase the subscription in a private message? We will check the account details and share the correct information.

Thanks,

Meenakshi

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Amal Jaiswal

Community Manager

Hi @reenapatel

I hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
Please check the steps shared in the help article http://ms.spr.ly/64049avM39 to learn more about the cancellation and refund process/policy.

Regards
Amal

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