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Ravi Jangra
Participant
October 30, 2025
Question

REFUND REQUEST

  • October 30, 2025
  • 1 reply
  • 87 views
Hi
I am writing to express my extreme dissatisfaction with your app. I recently used it to scan a 10-page document, and when I attempted to save it, I was forced to activate a 7-day trial that included an automatic payment enrollment. Given that I had already scanned my documents, I had no choice but to proceed with the trial.
 
However, instead of initiating a 7-day trial, the app immediately deducted money from my account. I promptly canceled my subscription, but I have yet to receive a refund. The amount I was charged is completely unjustified, and I am very frustrated with your company's policies.
 
I will not be using this app again and will not recommend it to anyone.
Adobe Customer Care case number ADB-42319303-V3G6 
₹890.00 for Scan Premium Monthly (Adobe Scan AI PDF Scanner, OCR), Transaction ID GPA.3329-9681-7669-83518
 
Ravi Jangra

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 30, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble. 

 

Please go through the help article (https://adobe.ly/3WxS9fR) to know more about the cancellation and refund process and policies, and submit the required details via the given form so that it reaches our billing team for their consideration.

 

~Amal

M
moussa_1326
Participating Frequently
October 30, 2025

Hello,

It’s been over 14 days since I was informed that my refund would be processed, and I have yet to receive it. This delay is completely unacceptable. I require an immediate refund and expect this matter to be resolved without any further excuses or delays.

If this issue is not resolved promptly, I will be forced to escalate the matter to higher authorities and take further action, including pursuing legal options if necessary.

Please confirm the status of my refund immediately, and ensure that the funds are returned to me without further delay.

I expect your prompt response.

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 31, 2025

Hi there, 

 

Hope you are doing well and thanks for reaching out. 

 

I have checked your Adobe account and see that the refund has been initiated from our end. It will take some time to reflect at your bank account, depending on your bank policy. 

You may also try to contact your bank for more information. 

 

~Amal

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