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Participant
September 5, 2022
Question

Refund request

  • September 5, 2022
  • 1 reply
  • 134 views

I couldn't cancel it after applying for a free experience by mistake, can you give me a refund?

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1 reply

Participating Frequently
September 5, 2022

Hello @태연25962681mwjm 

 

I hope you're doing great.

 

As per my understanding, a refund depends on when you cancel and the type of subscription you purchased.

However, For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores or play store.

 

For cancellation and refund, please refer to these articles:-

For iOS - https://www.adobe.com/devnet-docs/adobescan/ios/en/managingsubscriptions.html#cancel-a-subscription

For Android - https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscription

 

I hope it helps.

 

Regards,

Krutikka