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kate_3124
Participant
July 4, 2025
Question

Refund Request

  • July 4, 2025
  • 1 reply
  • 95 views

I signed up to use the 7-Day free trial Adobe scanned and was immediately charged $16.99 for the service. I am requesting a refund. I can't feel the subscription with no problem but when I go to request a refund, I get a response that says no refund is available. What can I do to fix this problem?

1 reply

G
guadalupe_2100
Participant
July 4, 2025
  1. @kate_3124  ha escrito:

    I signed up to use the 7-Day free trial Adobe scanned and was immediately charged $16.99 for the service. I am requesting a refund. I can't feel the subscription with no problem but when I go to request a refund, I get a response that says no refund is available. What can I do to fix this problem?

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
July 7, 2025

Hi kate_3124,

 

Thank you for reaching out.

 

We have checked, and the subscription has been canceled. If you cancel within 14 days of the initial purchase, you will get a full refund. It may take 4-5 business work days to credit the refund to your account. For more information, refer to the following help document: https://adobe.ly/3TMIQrb. 

 

Thanks,

Meenakshi

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