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nice_multitalentf857
Participant
Oct 3, 2026 7:45 PM UTC
Question

Refund request for Adobe Scan Yearly

Hello Adobe community and moderators,

I didn’t knew about this, but I accidentally got charged ₹2,675 for Adobe Scan yearly subscription. I got the mail on 3 October around 10:45 PM. After checking it, I cancelled the subscription from Google Play Store within around 30 minutes.

I honestly don’t know how this subscription happened. I would never knowingly subscribe for such a high amount of ₹2,675. I cancelled it as soon as I came to know about the charge.

Please if any Adobe moderator or support person can help me with the refund, I would really appreciate it. ₹2,675 is a very big amount for me and I really need the refund.

Details:

Order number: GPA.3322-8080-0686-04850..0

Registered email: My Adobe account email

Please help me with this and let me know if anything else is required from my side.

Thank you.

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    Oct 5, 2026 2:42 PM UTC

    Hi there,

    I hope you're having a good day, and thank you for reaching out to us!

    We're sorry for the trouble  you've experienced.

    To help you better understand the cancellation and refund process, we encourage you to review the information and guidelines outlined in this help article: https://adobe.ly/3SKPtNi

    The article provides details about the steps involved and the applicable refund policies.

    We hope this information is helpful! If anything remains unclear or you need further assistance, please don't hesitate to let us know. We'll be glad to help you further.

    Regards,
    Amal

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