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Participant
October 3, 2026
Question

Refund request for Adobe Scan Yearly

  • October 3, 2026
  • 1 reply
  • 14 views

Hello Adobe community and moderators,

I didn’t knew about this, but I accidentally got charged ₹2,675 for Adobe Scan yearly subscription. I got the mail on 3 October around 10:45 PM. After checking it, I cancelled the subscription from Google Play Store within around 30 minutes.

I honestly don’t know how this subscription happened. I would never knowingly subscribe for such a high amount of ₹2,675. I cancelled it as soon as I came to know about the charge.

Please if any Adobe moderator or support person can help me with the refund, I would really appreciate it. ₹2,675 is a very big amount for me and I really need the refund.

Details:

Order number: GPA.3322-8080-0686-04850..0

Registered email: My Adobe account email

Please help me with this and let me know if anything else is required from my side.

Thank you.

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    October 5, 2026

    Hi there

    Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.
    Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

    Regards
    Amal