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Participant
August 8, 2025
Answered

Refund Request – Subscription Charged via Google Play

Dear Adobe Support Team,

I’m reaching out regarding a recent subscription charge for an Adobe service (likely Adobe Scan or Acrobat) made through the Google Play Store.

I initially signed up for a free trial but unfortunately forgot to cancel before the billing date. I’ve contacted Google Play Support to request a refund, but they informed me that since the service is managed by Adobe, I need to request the refund directly from your side.

Details of the transaction:

[Moderator:- Removed personal information]

I have not used the premium service after being charged, and the subscription has now been canceled. I kindly ask that you review this case and assist with the refund process.

Thank you very much for your support.
Best regards,

Amal.
Amal.Correct answer
Legend
August 8, 2025

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal

2 replies

Community Expert
August 8, 2025
Amal.
Amal.Correct answer
Legend
August 8, 2025

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal

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