Skip to main content
Participant
August 8, 2025
Answered

Refund Request – Subscription Charged via Google Play

  • August 8, 2025
  • 1 reply
  • 366 views

Dear Adobe Support Team,

I’m reaching out regarding a recent subscription charge for an Adobe service (likely Adobe Scan or Acrobat) made through the Google Play Store.

I initially signed up for a free trial but unfortunately forgot to cancel before the billing date. I’ve contacted Google Play Support to request a refund, but they informed me that since the service is managed by Adobe, I need to request the refund directly from your side.

Details of the transaction:

[Moderator:- Removed personal information]

I have not used the premium service after being charged, and the subscription has now been canceled. I kindly ask that you review this case and assist with the refund process.

Thank you very much for your support.
Best regards,

Correct answer Amal.

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal

1 reply

Community Expert
August 8, 2025
Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
August 8, 2025

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal