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Participant
Aug 8, 2025 4:06 AM UTC
Answered

Refund Request – Subscription Charged via Google Play

Dear Adobe Support Team,

I’m reaching out regarding a recent subscription charge for an Adobe service (likely Adobe Scan or Acrobat) made through the Google Play Store.

I initially signed up for a free trial but unfortunately forgot to cancel before the billing date. I’ve contacted Google Play Support to request a refund, but they informed me that since the service is managed by Adobe, I need to request the refund directly from your side.

Details of the transaction:

[Moderator:- Removed personal information]

I have not used the premium service after being charged, and the subscription has now been canceled. I kindly ask that you review this case and assist with the refund process.

Thank you very much for your support.
Best regards,

Amal.
Amal.Correct answer
Legend
Aug 8, 2025 11:19 AM UTC

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal

2 replies

Community Expert
Aug 8, 2025 7:23 AM UTC
Amal.
Amal.Correct answer
Legend
Aug 8, 2025 11:19 AM UTC

Hi there 

 

++ Adding to the discussion

 

To submit your cancellation request with our billing team, please check the steps shared here https://adobe.ly/45HQV6U 

 

~Amal

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