smart_person0713

Participant

Question

Request for a refund

Forum|Forum|6 months ago
July 23, 2025
2 replies
259 views

Dear Adobe support team,

I hope this message finds you well. I am writing to formally request a refund for a recent charge related to my Adobe reader subscription.

My mother was using Adobe reader for scanning her documents, however she was charged without realising she had an active subscription. I assume she made an accidental purchase.

I kindly request that the charge is reversed and a full refund is issued. Please let me know if any additional information is required from my side to process this request.

Thank you for your assistance.

Best regards,

Kulziya Kydyrbaeva

E-mail: [P.I removed by moderator]

Manage Subscription

Community Manager

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

++ Adding to the discussion

To submit your cancellation request and to know more about how to manage your subscription, please check the help article (https://community.adobe.com/t5/adobe-scan-discussions/manage-subscription-easily/td-p/15427706 )

Hope this information will help

Regards

Amal

Electric_interest5EEE

Participant

The same thing has happened with me, kindly help.

Google play is refusing even when I placed the refund request within 1 hour.

Kindly help, this feels so heavy, I am a student and I cannot afford this.

Community Manager

Community Manager

Hi @Electric_interest5EEE,

Hope you are doing well. Sorry to hear about your trouble.

Would you mind taking a look at the link shared by Amal above?

It should give you a good idea about the cancellation policies and the process to apply for a refund.

Let us know how it goes.

Regards,
Souvik.

Community Manager

Community Manager

Hello @smart_person0713,

Hope you are doing well. Sorry for your experience with Adobe Scan.

Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: https://adobe.ly/4m2cPrD

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: https://adobe.ly/4m92vgO

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Regards,
Souvik.