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hannah_7674
Participant
Sep 8, 2025 12:30 AM UTC
Answered

Request Refund

I signed up for the yearly 19.99 membership but found it didn't have everything I needed. I upgraded to the monthly premium membership of 9.99. Both payments are showing on Apple Pay / PayPal. What can I do for the 19.99 payment to not go through since I upgraded to the premium plan? 

Manan JoshiCorrect answer
Community Expert
Sep 8, 2025 3:34 AM UTC

Refer the following article on how to cancel your plan and when the refunds are applicable

How to cancel Acrobat Mobile or Scan premium subs... - Adobe Product Community - 15427706

-Manan

-Manan
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Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
Sep 8, 2025 3:34 AM UTC

Refer the following article on how to cancel your plan and when the refunds are applicable

How to cancel Acrobat Mobile or Scan premium subs... - Adobe Product Community - 15427706

-Manan

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-Manan
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