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Lalsanglian36759677q6vm
Participant
May 27, 2024
Question

Request to restore my save file

  • May 27, 2024
  • 1 reply
  • 143 views

Adobe scan didn't show a single pdf I've saved in the past. What would i do know?

There are important files which i needed. 

Could see only my recent or new saved file.

 

Please help

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    1 reply

    S
    sterlingc84008687
    Participant
    May 27, 2024

    Request Save Files 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 27, 2024

    Hi @sterlingc84008687,

     

    Hope you are doing well. Sorry for your experiences with Adobe Scan.

     

    Would you mind sharing few pieces of information for further investigation:

    1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
    2. Which platform do you experience the issue with? Scan Android, Scan iOS, and Acrobat online. Please login to Acrobat Online (https://adobe.ly/3X0pd1o) using the same login credentials as in the app and confirm whether your files are visible in Acrobat online under the Documents section in the Adobe Scan folder.
    3. Are all the scanned files missing, or only some files?
    4. When did the issue start? Any details about any actions taken then?
    5. Scan app build version, device model, and OS version.

     

    Look forward to hearing from you.

     

    -Souvik

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