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Ariel32152988u6ak
Participant
September 8, 2023
Question

Request to return purchase the apps free

  • September 8, 2023
  • 1 reply
  • 131 views

When I use the apps for combined documents, it ask me to purchase . I just click free trail for 7days but it count me to purchase! And it cost above $70 for purchase the free,pls return back! Because I don't need to purchase any items!

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 13, 2023

    Hello @Ariel32152988u6ak,

     

    I hope you are doing well. I am sorry for your experience with Adobe Scan.

     

    Since Adobe Scan Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Manage Subscriptions — Adobe Scan for Android

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Adobe Scan for iOS

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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